1998 Rich Privacy Policy — Your Personal Data Protection

1 Privacy Policy Introduction and Scope

1998 Rich ("we", "Platform", or "company") values the privacy of every member and user on our platform. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you use our website, mobile app, and all services provided by 1998 Rich.

This policy applies to all users of our platform — including unregistered visitors, registered members, and anyone who interacts with our content or services in any way. By using our platform, you acknowledge that you have read and understood this policy.

We comply with all applicable data protection laws, including Malaysia's Personal Data Protection Act 2010 (PDPA). If you have any questions about this policy, please contact us by email at [email protected].

2 Information We Collect

We only collect information needed to provide a safe, seamless, and high-quality service. Below are the categories of information we collect:

A. Information You Provide Directly

• Identity information: Full name, date of birth, identity card or passport number (for the KYC process).
• Contact information: Email address, mobile phone number, residential address.
• Financial information: Bank account number, bank name, and the e-wallet payment method of your choice for deposits and withdrawals.
• Verification documents: Copies of your ID document, utility bill, or other documents required for KYC verification.

B. Information Collected Automatically

• Technical data: IP address, device type, operating system, browser type and version.
• Usage data: Pages visited, session duration, click records, and navigation patterns within the platform.
• Game data: Betting history, total deposits and withdrawals, game scores and statistics.
• Cookie data: Session cookies and preference cookies to enhance the user experience.

3 How We Use Your Information

The personal information we collect is used solely for legitimate and necessary purposes. Below are the purposes for which your data is used:

• Account management: Creating and maintaining your account, including identity verification and the required KYC process.
• Transaction processing: Processing deposits, withdrawals, bonuses, and all financial transactions accurately and securely.
• Platform security: Detecting and preventing fraud, money laundering, unauthorised access, and other harmful activities.
• Customer support: Providing accurate and relevant assistance when you contact our support team.
• Legal compliance: Fulfilling legal obligations, anti-money laundering (AML) regulations, and reporting requirements to authorities where mandated.
• Service Enhancements: Analysing usage patterns in aggregate (without identifying individuals) to improve the user experience and platform functionality.
• Marketing communications: Sending promotional information, bonuses, and special offers — only to members who have given their consent.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support.

4 Information Sharing and Disclosure

1998 Rich does not sell, rent, or transfer your personal data to third parties for marketing purposes. However, in certain limited situations, we may share your information with the following parties:

• Payment service providers: Banks, e-wallet operators (Touch 'n Go eWallet, GrabPay, Boost), and payment gateways that process your transactions — all bound by strict confidentiality agreements.
• Game software providers: Slot game, fish shooting, and Live Casino developers that supply content on our platform — only the minimum data necessary to ensure games function correctly is shared.
• Regulatory authority: When required by law, court order, or a valid request from a law enforcement agency.
• Auditors and professional advisors: Accountants, lawyers, and independent auditors bound by strict professional confidentiality obligations.
• Technology providers: Cloud computing platforms, hosting services, and analytics tools that support our operations — all governed by valid data processing agreements.

5 Data Security and Protection Measures

We continuously invest in security infrastructure to ensure your data remains protected at all times. Our security measures include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.3 — the highest industry standard.
• Storage-level data encryption: Sensitive data such as financial information and KYC documents are stored in encrypted form on our servers.
• Two-factor authentication (2FA): An additional security layer to protect access to your account.
• Strict access controls: Only authorized staff with a genuine business need may access your personal data — through an audited login system.
• 24/7 monitoring: Threat detection and suspicious activity monitoring operate around the clock.
• Regular security audits: Penetration testing and security code reviews are conducted regularly by independent parties.
• Incident response plan: A clear incident response procedure is in place in the event of any data breach — you will be notified within 72 hours if your data is affected.

6 Your Rights as a Data Subject

As a member 1998 Rich, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):

To exercise any of the above rights, please send a written request to us at [email protected], including your full name, account number, and details of your request. We will process your request within 7 working days.

Please note that some of these rights may be limited in certain circumstances — for example, we cannot delete data required to comply with legal obligations or resolve outstanding disputes.

7 Cookies and Tracking Technologies

Platform 1998 Rich uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled as they are critical to your account security.
• Preference Cookies: Saving your preferences such as language, time zone, and display settings to ensure a more comfortable experience.
• Analytics Cookies: Helping us understand how users interact with our platform in aggregate, so we can improve its design and functionality.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorized access.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality and security of the platform. More information on managing cookies is available in your browser settings.

8 Cross-Border Data Transfers

In operating the platform, some of your data may be processed or stored on servers located outside Malaysia. This occurs primarily in the context of:

• Cloud computing and data hosting services.
• International game provider systems that power the content on our platform.
• Global-grade security and fraud detection services.

In all cross-border data transfer cases, we ensure adequate protection through:

• Contractual data protection clauses binding all our partners.
• Selection of partners who comply with internationally recognised data protection standards.
• Data protection impact assessments prior to any new transfer being implemented.

9 Children's Privacy

1998 Rich is a platform exclusively for individuals aged 18 years and above only. We do not intentionally collect or process personal data of minors.

If you are a parent or guardian and believe your child has registered or used our platform without your consent, please contact us immediately at [email protected]. We will investigate and take prompt action, including deleting all related data and closing the account.

10 Changes to This Privacy Policy

1998 Rich reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or service improvements. Any material changes will be communicated to you via:

• Clear notices within our platform or mobile app.
• Email to your registered address (for significant changes).
• Updates to the "Last Updated" date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the platform after any policy changes take effect constitutes your acceptance of the latest version.

11 How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Email: [email protected] (response within 24–48 hours)
• Live Chat: Available 24 hours a day, 7 days a week through our platform

Our data protection team will take every enquiry seriously and provide a clear response within the stipulated timeframe. We are committed to resolving all your concerns fairly and transparently.

If you believe we have not handled your complaint satisfactorily, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (PDPA) or the relevant authority in your country.