Healthy Play, Happier Living

1998 rich Responsible Gaming
— Safe & Responsible Gambling in Malaysia

At 1998 Rich, we believe the best entertainment starts with good self-control. Our platform provides a range of tools and resources to help you play wisely, safely, and responsibly at all times.

24/7 Support Available
5+ Self-Control Tools
18+ Minimum Age
100% Our Commitment

Our Self-Control Tools

1998 Rich offers a range of specially designed tools to help you stay in control at all times.

Daily Deposit Limit

Set your own daily deposit limit. Once the limit is reached, our system will automatically block any additional deposits until the period resets.

Maximum Loss Limit

You can set a daily, weekly, or monthly loss limit. Once this limit is reached, you will no longer be able to place bets for that period.

Play Time Limit

Set your maximum session duration. The system will send you a reminder when you are approaching the time limit and will automatically end your session.

Temporary Break

Take a break for 24 hours, 7 days, or 30 days from the platform. During the break period, your account will be fully blocked from any wagering activity.

Self-Exclusion

Choose to exclude yourself from the platform permanently or for a set period — 6 months, 1 year, or 5 years. We fully respect your decision.

Periodic Self-Assessment

We periodically encourage members to complete a self-assessment questionnaire to identify early signs of unhealthy gaming habits.

What Is Responsible Gaming?

Responsible gaming refers to a mindful and controlled approach to engaging in any form of betting or online gaming. This means you play for entertainment — not as a primary source of income or as a way to escape life's problems.

At 1998 Rich, we take this responsibility seriously. Since our platform launched, we have consistently provided a safe and transparent environment for all members. We believe that member comfort and security are non-negotiable priorities.

Healthy play starts with understanding a few core principles — that every bet carries the risk of loss, that game outcomes are based on random chance, and that your set budget must remain within your financial means. When you hold to these principles, the gaming experience becomes more enjoyable and stress-free.

Core Principles: Only play with money you can afford to lose. Never use savings, loans, or funds set aside for daily necessities.

Warning Signs to Watch Out For

Recognising the early signs of problem gambling is the most important first step. Here are some warning signs to watch for — in yourself or someone you care about:

Feeling anxious or irritable when unable to play
Chasing losses by continuously increasing bets
Hiding gambling activity from family or friends
Borrowing money or selling assets to keep playing
Playing longer or spending more than planned
Neglecting work, family, or health responsibilities
Feeling stressed, guilty, or depressed because of gaming
Constantly thinking about ways to get money just to gamble

If you identify two or more of the above signs in yourself, we strongly encourage you to contact the 1998 Rich support team or use the self-control tools available in your account right away.

Self-Control Tools — Complete Summary

All self-control tools below are accessible directly through your account settings or by contacting our support team. There is no charge to use any of these tools.

Control Tools Duration Available How to Access Status
Deposit Limit Daily / Weekly / Monthly Account Settings Active
Loss Limit Daily / Weekly / Monthly Account Settings Active
Play Time Limit Per Session / Daily Account Settings Active
Temporary Break 24 hours / 7 days / 30 days Account Settings / Support Available
Self-Exclusion 6 months / 1 year / 5 years / Permanent 24/7 Support Permanent
Self-Assessment Periodic (recommended every 3 months) Account Settings Active
Transaction History Throughout the entire account lifetime Account Dashboard Active

How to Set Self-Control Limits

Activating the self-control tools at 1998 rich is simple and can be done in just a few steps:

  1. Log in to your account Visit the 1998 Rich platform and log in using your username and password.
  2. Go to Account Settings Click the profile icon in the top-right corner and select "Account Settings" or "Security Settings".
  3. Select "Responsible Gaming" Find the Responsible Gaming section in the settings menu. All control tools are listed there.
  4. Set limits according to your needs Enter your preferred limit value — whether a deposit limit, loss limit, or time limit. You're free to set the amount and duration.
  5. Confirm changes Click the save button. Your new limit will take effect immediately. Limit reductions apply instantly; limit increases require a 72-hour waiting period.
  6. Review your limits regularly We recommend reviewing and adjusting your limits every 3 months to ensure they still align with your financial situation and lifestyle.

If you are having difficulty setting your own limits, contact our support team via 24/7 Live Chat and we will be happy to assist you.

Protection for Minors and Vulnerable Individuals

1998 Rich is a platform exclusively for individuals aged 18 years and above only. We take child protection extremely seriously and have a multi-layered system in place to prevent underage access.

  • A rigorous KYC (Know Your Customer) process to verify age at registration.
  • Manual identity document verification by our verification team.
  • A suspicious activity detection system that operates around the clock.
  • Immediate account closure if a user is found to be under 18 years of age.

For parents or guardians, we recommend using parental control software on devices shared with children. Always ensure your login credentials are stored securely and kept out of reach of minors.

If you suspect someone underage is using our platform, please contact us immediately at [email protected]. We will investigate and take action within 24 hours.

Getting Help and Support

Acknowledging that you need help is a sign of strength, not weakness. If you or someone you know is struggling with gambling-related issues, there are various support resources available in Malaysia:

  • Malaysia Ministry of Health Advisory Hotline: 1-800-82-0066 (toll-free, 24 hours)
  • Mental Health Treatment Centre (Hospital Bahagia Ulu Kinta): Professional counselling and mental health services are available.
  • Malaysian Mental Health Association (MMHA): Counselling and group support resources.
  • Gamblers Anonymous Malaysia: Peer support programmes for recovery.

At 1998 Rich, our support team is also trained to provide initial guidance and refer you to the appropriate help resources. Reach us via Live Chat or email without any hesitation — we are here to help.

FAQ — Responsible Gaming

No. Self-exclusion is a serious commitment and cannot be cancelled before the set period ends. This is to protect your best interests. Once the period expires, you will need to submit a written request to our team to reactivate your account, and there is an additional 7-day waiting period before the account is restored.

No. Increasing your deposit limit requires a 72-hour waiting period before it takes effect. This is a deliberate safeguard we have put in place to give you time to reconsider before raising your limit. In contrast, limit reductions take effect immediately with no waiting period.

Any balance remaining in your account at the time of self-exclusion will be kept safe. You may submit a withdrawal request for that balance at any time during your self-exclusion period. Please contact our support team by email at [email protected] to process the withdrawal.

Our platform uses an active monitoring system that analyses each member's betting patterns. Signals such as a sudden spike in betting frequency, placing bets shortly after a withdrawal, or loss-chasing patterns will trigger an internal review. In certain cases, our team may proactively reach out to offer support.

Yes, completely. All responsible gambling communications are confidential and protected under our privacy policy. Your information will not be shared with any third party without your consent, except where required by law. You can seek help with confidence and without concern for your privacy.

The 1998 Rich Pledge

  • Providing easily accessible self-control tools
  • Strictly verifying the age of all new members
  • Training staff to identify problem gambling
  • Prioritising member safety over profit
  • Honouring every self-exclusion request
  • Providing 24/7 support without judgment

Play Smart, Win with Confidence

Join millions of 1998 rich members who enjoy online entertainment responsibly. Register today and make full use of all our self-control tools, completely free of charge.

Bahasa Melayu